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Operations & F&B Management Professional with 4+ years of experience in corporate cafeteria operations. Skilled in end-to-end operations, corporate event management, invoice processing, SOP implementation, and client-side menu management. Experienced in vendor coordination, customer feedback handling, and digital & manual checklist management with a strong focus on service quality and client satisfaction.
• Problem Solving & Decision Making • Team Supervision • Operations Management • Vendor Coordination • Customer Feedback Handling • Corporate Event Management • Workplace management • Housekeeping management
• Food Safety Practices & Safe Storage • FOSTAC (FSSAI Certified) • Waste Management & RUCO Compliance • Customer Handling & Service Excellence • Root Cause Analysis (RCA) • Hazard Identification & Control • FSSAI Audit & Compliance • Cross Contamination Prevention • support services • CAPA and Recall
• English • Hindi
• Recognized for outstanding performance in F&B operations management, service excellence, and client satisfaction.
• Managed end-to-end F&B and corporate site operations • Executed corporate events as per client requirements • Planned and managed client-side menu operations • Ensured hygiene, quality standards, and audit compliance • coordinated vendors and ensured timely service delivery • Resolved customer feedback and service inquiries efficiently • Prepared daily, weekly, and monthly operational reports include SLA reports & AMC • Vendor Staff Training & Development • Managed overall F&B operations ensuring quality and service excellence • Ensured smooth day-to-day facility operations by managing maintenance, vendors, and workplace services to support uninterrupted business activities.
• Managed shift operations and supervised team members • Handled customer service and resolved complaints • Supported inventory and stock control • Controlled/Ensured proper storage as per hygiene and safety standardsd food cost and minimized wastage • Supervised KFC product preparation ensuring strict hygiene and food safety standards
• Managed front desk operations and visitor coordination • Managed calls, emails, and appointment scheduling • Handled client inquiries and provided service assistance • Ensured professional communication and customer satisfaction • Visitor & Call Management • Reception & Client Management
Developing expertise in professional communication, digital proficiency, and organizational management to strengthen corporate operational skills.
Gaining in-depth knowledge of process optimization, supply chain fundamentals, workflow planning, cost control, quality management, and performance improvement to enhance operational efficiency in corporate environments.