Your Name
PROFILE
A highly motivated and results-driven professional with a strong background in operations management, team leadership, and customer service. Adept at streamlining processes, optimizing workflows, and ensuring compliance with industry standards. Seeking to leverage my expertise to contribute to organizational growth and operational excellence.
SKILLS
• Problem Solving & Decision Making • Team Supervision • Operations Management • Vendor Coordination • Customer Feedback Handling • Corporate Event Management • Workplace management • Housekeeping management
CERTIFICATIONS
• Food Safety Practices & Safe Storage • FOSTAC (FSSAI Certified) • Waste Management & RUCO Compliance • Customer Handling & Service Excellence • Root Cause Analysis (RCA) • Hazard Identification & Control • FSSAI Audit & Compliance • Cross Contamination Prevention • support services • CAPA and Recall
LANGUAGE
• English • Hindi
AWARDS
• Recognized for outstanding performance in F&B operations management, service excellence, and client satisfaction.
WORK EXPERIENCE
• Manage end-to-end cafeteria operations. • Lead and supervise operational staff. • Coordinate with corporate clients for smooth service delivery. • Handle vendor management and procurement. • Monitor inventory and control operational costs. • Ensure hygiene, food safety, and SOP compliance. • Prepare daily and monthly operational reports. • Resolve customer complaints and improve service quality.
• Managed shift operations and supervised team members • Handled customer service and resolved complaints • Supported inventory and stock control • Controlled/Ensured proper storage as per hygiene and safety standardsd food cost and minimized wastage • Supervised KFC product preparation ensuring strict hygiene and food safety standards
EDUCATION
Developing expertise in professional communication, digital proficiency, and organizational management to strengthen corporate operational skills.
Gaining in-depth knowledge of process optimization, supply chain fundamentals, workflow planning, cost control, quality management, and performance improvement to enhance operational efficiency in corporate environments.